2024 Agenda
Agenda
Select a stage below
10:00 – 10:40
How are insurers supporting brokers in navigating the ever changing insurance landscape?
Hear from our stellar panel of insurers as they share their perspectives on service, MGA competition, value of branches, concerns over broker consolidation, product innovation, use of technology/AI and market rates.
From Watchdog to Strictly, from the World Cup to the Olympics, Chris Hollins is recognised as one of television's most popular and versatile sports, news and factual entertainment presenters.
Chris is probably best known for being the runaway winner of Strictly Come Dancing 2009; the only contestant to never be in the dance-off and he took part in the Strictly tour in 2010. His iconic Charleston routine was featured in a countdown of the show's 25 most memorable dances in the Strictly Christmas Special, as voted for by the public. Chris remains a regular guest on the Strictly spin-off show It Takes Two.
Chris currently hosts and produces his series Golf's Greatest Holes, which is shown by 36 broadcasters, including Sky Sports, Bloomberg and NBC Golf Pass; reaching 189 countries and 1.5 billion households. The first season of the popular six-part series followed Chris and former Ryder Cup captain Paul McGinley as they travelled around Ireland and Northern Ireland playing their favourite golf courses while taking in the beautiful Irish scenery. The second series based in Portugal premiered in April 2023. Both series are available to view on Sky Sports and on demand via NBC's GolfPass subscription service. In July 2020 Chris produced FORE, a series for Sky Sports Golf presented by Tour star Tommy Fleetwood, featuring golf's funniest videos.
He regularly hosts his own shows on BBC Radio Berkshire and previously co-presented the BBC's flagship consumer rights series Watchdog as well as outdoors gems like Secret Britain for BBC One.
Chris was the main sports reporter for BBC Breakfast from October 2005 to March 2012, on air Monday to Thursday mornings as well as a regular co-host of the show. In Summer 2012 he was back on the breakfast sofa co-hosting Olympic Breakfast for BBC One during the London 2012 Olympic Games. Prior to Breakfast, Chris was sports presenter for BBC News 24 and also reported for Grandstand and Football Focus. He began his career at Sky Sports in 1994, followed by spells at Channel One, GMTV, Meridian and Channel 5.
His previous presenting credits for BBC One include The One Show, Food Inspectors, Real Rescues, Cash In The Attic, Dirty Tricks Of The Tradesmen and The Great British Weather. He has hosted history series Find My Past for Yesterday and BBC Two's arts series Show Me The Monet.
Chris was part of the BBC's presentation team covering The Royal Wedding and several of The Diamond Jubilee events, live for BBC One. He has also participated in Celebrity Antiques Road Trip for BBC Children In Need and took part in Sport Relief's Top Dog for BBC Two with his pet dog Winnie, where they stole the show!
Chris was a main presenter for BT Sport (now TNT Sports) for a number of years, having hosted live coverage of the Women's Hockey World Cup, the Men's Hockey World League Semi-Finals and previously hosted the FIH Hockey Champions Trophy, the Singha Premiership Rugby 7s Series, Aviva Premiership Rugby, BT Sport Score, SportsHUB, Moto GP and Boxing Tonight.
A talented sportsman from an early age, Chris played youth football for QPR and Aldershot. His father, the late great John Hollins MBE, was the former Chelsea, Arsenal, QPR & England footballer and manager of Chelsea and also Swansea FC. After graduating from Tonbridge School in 1989, he attended the University of Durham and later Oxford University where he gained Blues in both cricket and football. He took part in Sky One's The Match, playing a full 90 minutes on the celebrity side.
Chris is a keen golfer, playing off a seven handicap and is President of The Oxfordshire Golf Club, close to his home in Henley-on-Thames. In July 2021, he won the Celebrity Pro-Am at the Staysure PGA Seniors Championship at Formby, amassing 46 Stableford points to secure his place in the Grand Final in Mauritius at the end of the year.
Chris has appeared in a cameo role as a newsreader in the feature film Run Fat Boy Run; an experience that he thoroughly enjoyed.
Dave Martin joined Aviva in April 2023 as Managing Director, UK Commercial and Chief Distribution Officer, and sits on the UKGI Executive Committee. Dave is responsible for setting and leading the strategic direction of Distribution and responsible for driving profitable growth in our UK Commercial business across Digital SME and Mid-Market.
Dave has spent 34 years in the insurance industry in a number of roles, having started as an apprentice handling personal motor in Bristol. Most recently Dave was Head of Retail Management at Zurich where he led the Personal Lines, Direct, Digital and Mid Commercial businesses.
David was appointed to head of retail in January 2023 and is responsible for our Personal Lines, Commercial SME and Mid-Market propositions.
David's been with Zurich for over 20 years and joined our Executive team in 2026 as our UKGI Chief Operations Officer, before moving to our UK Claims team as Chief Claims officer in 2017.
David's breadth of strategic and operational expertise, strong customer and broker focus, and passion for continuous improvement, whilst using technology, has resulted in great customer and broker outcomes in the roles he's held at Zurich.
Before joining Zurich, David spent time at Aviva and held several senior positions.
Nick Hobbs became the Director of Broker Markets, Commercial & Personal, in November 2016 having formerly been the Head of Strategic Account Management, Commercial and Personal. He is responsible for Allianz’s London Region, Broker Distribution Management and jointly responsible for the Commercial Broker Markets business.
Nick has been with Allianz group since 2001 and with Allianz UK since 2011. Prior to joining Allianz UK he undertook various roles in AGCS (Allianz Global Corporate & Speciality) in the UK, Europe and North America.
Sarah joined AXA UK in October 2021 as Commercial Distribution and Trading Director. In this role she leads the Commercial distribution team responsible for broker relationship development across all trading teams and the mid-market business traded through AXA’s branch network.
With over 20 years’ experience in senior claims and distribution roles, Sarah has a passion for delivering customer and broker excellence through digital transformation, technical expertise and broker partnerships. This has helped AXA achieve a gold Investors in Customers award (2023) and 2024 Commercial Insurer of the year at the coveted British Insurance Awards.
David is Distribution & Proposition Director at RSA Insurance, working across the Commercial Lines and Specialty Lines businesses, in a role he started in May. Prior to this he was Head of Strategic Broker Relationships, Marketing & Propositions at NIG Commercial. David has over 35 years’ financial services experience in both insurance and banking, starting his career with Commercial Union (now Aviva) followed by spells at Independent, Nationwide Building Society, Bank of Ireland, and Aspen. David is a Chartered Insurer and in his spare time enjoys travelling with his family and the ups and downs of supporting Aston Villa.
10:45 – 11:25
How are specialist insurers supporting brokers to diversify their revenue streams and broaden their book of business?
- How insurers can help brokers enter new markets and spot untapped potential.
- What advice, products and support insurers can offer to make sure brokers can successfully take advantage of any new opportunities.
- How the changing shape of the British economy could impact and influence which sectors brokers chose to focus on.
- What coverage gaps businesses are ignoring, and how specialist insurers can help brokers fill them.
Graeme was appointed CEO in July 2023. Prior to this he was BIBA’s Executive Director for ten years when he joined the main board of BIBA and led the BIBA policy team that incorporates corporate affairs, technical services and communications. He is personally responsible for BIBA’s public affairs lobby with government, has provided written and oral evidence to the House of Commons and the House of Lords and is the author of the annual BIBA manifesto. Prior to joining BIBA Graeme was a general insurance broker between 1989 and 2001.
Graeme’s knowledge of insurance and the sector is wide-ranging, and he appears regularly as a source of expertise in the media where he promotes the benefits of using a broker. He sits on the main board of the Employers’ Liability Tracing Office, the Department for Levelling Up Housing and Communities: Building Safety Programme Market Assurance Group, the MOD Financial Services Steering Group and the Chartered Insurance Institute’s Society of Insurance Broking, as well as BIBA’s Insurance Brokers’ Standards Committee. He has also participated on the CBI Trade Association Council and Insurance Fraud Taskforce. As a strong advocate of expanding access to insurance, Graeme sits on the Insurance Disability Champion’s Access to Insurance Steering Group and the BIBA Access to Insurance cross-sector committee. Graeme is a Fellow of the Chartered Insurance Institute and a Chartered Insurance Practitioner.
Gareth is the Head of Distribution for Travelers’ European business. He joined Travelers in March 2024 and has oversight of distribution across Travelers Syndicate Management (Syndicate 5000 at Lloyd’s); Travelers Insurance Company Ltd; and Travelers Insurance Designated Activity Company.
Gareth has more than 25 years experience in the insurance industry. Most recently, he worked at RSA Insurance where his responsibilities included overseeing the Mid-Market and Specialty businesses in the UK, managing the European Risk Managed business, and leading Specialty and Wholesale practices globally.
Following his time at RSA, Gareth served as Chief Commercial Officer on the board of a private equity-led company, which was successfully sold in 2021.
Paul Cullum is Director of Strategy and Innovation for HSB Engineering Insurance, part of Munich Re, responsible for new product innovation and distribution strategy.
Paul joined HSB in 2004, undertaking roles in business development, major risk underwriting and product development. Paul was HSB’s Director of Specialist Risks Manager from 2020 until his promotion to his current role. Prior to joining HSB, Paul held various roles within sales, underwriting and marketing for National Vulcan and RSA Engineering.
Paul has over 35 years’ experience in the engineering insurance market. He has led HSB’s development of a number of market-leading insurance solutions in areas as diverse as machinery inherent defects, renewables, energy efficiency and cyber. In addition, Paul has presented on the topic of underwriting innovation for the CII and energy efficiency for the UN.
Jo Sykes is the divisional director of UK broker channel for Markel, with a clear focus on driving digital transformation, developing broker relationships, and delivering profitable underwriting results. With a wealth of experience in the industry, her commercial focus is a key driver to Markel’s growth ambitions and ongoing dedication to better support brokers and customers. Jo has the responsibility of delivering Markel’s innovative SME products and services, helping brokers achieve business-changing growth for their customers, backed by a 5-star rated commercial lines insurer with a truly people-first approach.
11:40 – 12:10
FCA update: an overview of the FCA’s work in the Insurance Sector
This keynote update will provide an overview of the FCA’s work, covering the risks outlined in its insurance portfolio letters, recent publications, and what brokers can expect next.
Scott has over seven years of experience within financial services, mostly around insurance.
He began his career in insurance journalism back in 2017 when he started working for Insurance Times, moving from a junior reporter to the online content manager.
Following that, he moved into content and PR, most recently working for Allianz, before making the move back to journalism to join Post as news editor.
Lisa has 30+ years of financial services experience including roles at RBS and Credit Suisse. Lisa’s responsibilities as a regulator, including with predecessor organisations, IMRO and FSA, have primarily been in supervision, covering investment management, deposit takers, life insurance and most recently general insurance firms. Lisa has led the Retail General Insurance Supervision Department during the implementation of the General Insurance Pricing Practice rules and Consumer Duty.
12:15 – 13:30
Lunch
12:45 – 13:15
Beyond the cloak; from tragedy to triumph, living authentically as a TV celebrity
13:45 – 14:15
How can brokers meet the regulatory demands to provide ‘fair value’?
Taking a look at how brokers can appease the FCA over the Consumer Duty.
Scott has over seven years of experience within financial services, mostly around insurance.
He began his career in insurance journalism back in 2017 when he started working for Insurance Times, moving from a junior reporter to the online content manager.
Following that, he moved into content and PR, most recently working for Allianz, before making the move back to journalism to join Post as news editor.
David joined BIBA’s main Board in August 2023 following his appointment as Regulation Director. He has more than 40 years of experience in the insurance industry and since 2002 has focused on insurance broking compliance. During that time David led a group's firms through FSA authorisation, as well as providing technical compliance advice to over 150 firms, from the international to the very small, on UK regulations.
Joining BIBA in 2013, he brought a 'regulatory mindset' to his role, having spent a number of years at the Financial Services Authority.
14:20 – 15:00
Broking M&A opportunities in 2025: Dating advice for everyone from wannabee first time buyers to experienced consolidators
In this session an expert panel will discuss the changing face of broking M&A amid political change, continued private equity interest and questions about whether the pipeline of potential targets is shrinking or not
Paul has been an insurance broker for over 30 years and is Group Chief Executive Officer of Seventeen Group, which owns James Hallam Insurance Brokers, Touchstone Underwriting and London Re
Seventeen Group is passionately independent and employs over 350 staff throughout the UK. All of the shareholders and Directors of Seventeen Group are actively involved in the business and from the insurance profession by background.
Paul was previously a BIBA main board member and Chaired the BIBA Insurance Brokers Standards Committee. He currently sits on the board of Una Alliance which is a non-profit making company owned by its insurance broker members.
Outside of business, Paul is married with 4 children and lives near Devizes in Wiltshire. He has been involved in coaching and leadership training on a voluntary basis for a number of years and is a Saracens rugby supporter, fisherman and sometime golfer.
Nick started his career at Eagle Star in 1989 and moved into broking in 2001. In 2005 he joined Towergate and over 7 years enjoyed several roles including running Towergate’s Network Division.
In 2012 Nick decided to return to his broking roots by joining JM Glendinning.
In November 2020 Nick led an MBO from the Glendinning family backed by growth investor SYNOVA. So far JMG Group has invested in 37 brokers, with Group commission and fee income now exceeding £60m and with 650 colleagues across 36 offices.
Out of work Nick’s time is spent with his wife and 2 children, golfing, painting and gardening.
I'm an independent Sales Agent, working with Insurance Brokers, acting on behalf of, and in the interest of sellers.
I own and run Critical Friend Partnership, in addition to helping sellers to find the right buyer, I also work with two dozen high quality independent brokers and have a proven track record of helping them to turn their ambition into reality. I love what I get do, with some truly amazing clients.
15:05 – 15:35
Have I Got Views for You?
Most of you will be accustomed to Have I Got News For You, the long-standing TV show in which panellists dissect and offer their own take on news and current affairs. Well at Broker Expo we will be debuting our insurance take on this formula with fast-witted industry contestants and member of our editorial team going head-to-head to see who has the freshest take on the biggest recent industry stories and topical events.
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.
Nick is Director of the London/Head office of The Clear Group. Clear are a leading UK independent and chartered insurance brokers, placing in excess of £300M of premiums for commercial and personal clients. With 19 UK locations and over 650 staff, Clear offer a comprehensive insurance advisory service, from insurance program design and risk management to claims administration. Nick has over 28 years' experience as an insurance broker and adviser, specialising in the construction and engineering sectors. He has advised on the insurance requirements for many well known businesses, for major London and UK infrastructure projects and manages 11 broking teams, both in the Company market and at Lloyd's.
Currently CEO of the Managing General Agents Association, a position he has held since September 2020, Mike has crafted a successful and varied career in the industry.
Beginning his career as an underwriter in the company market he joined AXA Commercial in 1999 managing their strategic MGA/DA partnerships before progressing to Managing Director of their Personal Lines business (excluding direct). Leaving AXA in 2011, he joined the board at UK General, one of the UK’s largest MGAs, where he took responsibility for the Commercial portfolio introducing a successful targeted UK small regional broker strategy.
From 2016, Mike held Executive positions in the Broker sector before working with West Hill Capital in launching a new MGA Insuretech start-up, Qlaims.
In 2022 Mike was included in the Top 100 Global Leaders by Insurance Magazine
10:00 – 10:40
Scaling your brokerage for sustainable success
Sponsored by:
In today’s competitive marketplace, many brokerages face the challenge of standing out while also effectively growing their client base and improving profitability. In this session we will explore the secrets to scaling your insurance brokerage successfully, while maintaining a people-first approach to your customers. Learn strategies to effectively grow your brokerage, whilst maintaining 5-star service standards and why people should be at the heart of any success.
Luke Perkins is an accomplished insurance professional and is the Commercial Director at Gambit Insurance Solutions and its subsidiary Mode Insurance.
Luke plays a pivotal role in driving the company's growth and overseeing client relationships. With a focus on delivering tailored insurance solutions by building both insurance products and distribution systems such as D2C quote journeys for freelancers, charities, and not-for-profits, he leads on these specialisms to ensure that customers receive expert guidance and coverage that suits their specific needs.
Prior to joining Gambit, Luke built a strong career in the insurance sector, holding key positions in both partnerships and broking at organisations such as Aon and BHIB. Luke was named as the winner of the Insurance Age Broker Apprentice in his previous role, as well as being an operational member of iCAN (The Insurance Cultural Awareness Network), supporting over 9,000 members with the iCAN recruitment platform.
Following their acquisition of Romero Insurance Brokers, Simon was appointed Head of Regions for Assured Partners UK, in June 2024.
In addition to this, Simon retains his position as Group Managing Director of The Romero Group with a commission income of £23m since 2008. Simon has worked with Justin Romero-Trigo (Founder), Victoria Romero-Trigo and the rest of the management team for over 16 years joining the business when it had a commission income of just over £3m.
Prior to joining Romero Simon held various positions within AXA Insurance including National Schemes Manager and Regional Manager for the Leeds area. Having started as an ‘A’ Level Trainee in the commercial administration department for Provincial Insurance in Haverhill, Suffolk.
While at Romero Simon co-founded an Insurtech business called Booking Protect which offered event and theatre goers a ticket insurance product if they were unable to attend. Before selling the business in July 22 he was able to secure many worldwide clients including Ticketmaster.
Simon is passionate about customer service and people. Keeping and winning customers is the heart and soul of any business. However, having the best people that are motivated and enjoy what they do is the only way to deliver long-term results and fantastic service for our customers.
Simon also works closely with BIBA siting on the Large Broker Advisory Board. Outside of work Simon is a big motorsport watcher and Tottenham Hotspurs fan. Simon is married with a 14-year-old daughter and lives in Leeds.
10:45 – 11:05
Ai for Insurance Brokers - Real World Results!
Sponsored by:
Ian will share the experience of AI, benefiting clients such as Principal Insurance, Collingwood Insurance, Life insurance brokers and many more
Find out how you can also use GenAI to increase sales, improve efficiency, achieve 100% FCA Compliance, improve staff wellbeing, increase retentions and gain a competitive advantage
11:05 – 11:25
GenAI in Insurance: Revolutionary innovation or passing trend?
Sponsored by:
- What is GenAI and what are common pitfalls?
- Where are we seeing GenAI being used and for what?
- What might it be used for next?
Managing director of Render an innovative payment solutions business, providing card processing and premium finance to the insurance market. Previous roles include Head of Data Science at Capital on Tap, Associate Partner at McKinsey & Principal at Oliver Wyman. I have worked with a global set of clients, from banking to retailers, providing strategic, analytical and technological support. I have a PhD and MSc in Complexity Science, and a BSc in Mathematics, all from the University of Warwick
11:30 – 12:10
Utilising data, technology and insight to accelerate your broking business
Sponsored by:
Whilst the term ‘digitalisation’ might now be seen to be a little passe, there is no denying that technology is still increasingly important to insurance firms of all shapes and sizes, including brokers. To not only make firms more efficient, but also to help them improve customer centricity and attract new business through the savvier use of the data and insights. Not least by getting a better handle on the demands of existing customers and spotting new opportunities with non-clients.
How does in-depth client business insight support brokers to execute placement strategies and achieve the best outcomes for clients?
Why should data be the number one priority to help brokers run more efficient businesses?
With experience in the industry spanning 30 years, Scott started his career at a local brokerage in Doncaster via a YTS scheme. He has built significant industry knowledge and connections through several regional and national roles and has worked in the network arena for more than 13 years.
Prior to joining Bravo Networks, Scott spent eight years working in Towergate in several senior sales roles. As Managing Director of Bravo Networks, Scott prioritises supporting regional brokers across the UK by using his significant relationships with insurers and providers across the industry to drive forward positive opportunities, while also shaping member propositions that help grow, protect, and support brokers’ businesses.
12:15 – 13:30
Lunch
12:45 – 13:15
Beyond the cloak; from tragedy to triumph, living authentically as a TV celebrity
13:45 – 14:15
Rising to the top of the insurance industry before 40
How can you get noticed and make the best of the opportunities afforded in insurance?
What skills do you need to rise to the top in insurance in 2025 and beyond?
Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.
Alexander Margolin has over a decade of experience in the industry, having spent 6 years at the largest insurance company in the world, Allianz, prior to founding his own brokerage, Sioma in 2018. During his time at Allianz, underwriting mid-corporate property and casualty risks in the City of London, Alexander completed his insurance professional exams to become a Chartered Insurance Broker. He was recognized by the industry and awarded Young Underwriter of the Year at the Insurance Post Underwriting Services Awards in 2015. Most recently, Alexander was named one of the top 24 talents under the age of 35 in the UK insurance industry by Insurance Business UK and won the coveted Broker of the Year (under 35) award from the industry trade body – the British Insurance Broking Association.
14:20 – 15:00
Mitigating the capacity crunch in personal lines and responding to changing customer needs
Sponsored by:
- How is the insurance market supporting brokers to meet capacity needs?
- Covering the shortfall in capacity lost to MGAs
- Addressing the external influences on customer behaviour and meeting their evolving expectations
Paul founded The Green Insurer in 2023 after realising that there was a gap in the market for people who want help to drive in a more sustainable way. The Green Insurer is the only car insurance provider to off-set all miles driven and to reward customers for driving in a more sustainable, fuel-efficient manner. Prior to this, Paul has spent far too many years working in the insurance industry in companies such as Direct Line, Marmalade and Chaucer in both UK and overseas. Outside work, Paul loves the great outdoors and he walked the 284 miles of the Pennine Way in 2020. Whilst not working, he is kept busy by his 5 children.
15:05 – 15:35
Practical applications of AI & APIs in the broker workflow
Sponsored by:
Discover how AI benchmarking can help you advise clients on their existing cover.
Learn how AI-powered document scanning automates data ingestion, speeding up client onboarding and reducing manual work.
Explore how API integration can enrich your view of the customer by pulling in golden source data for deeper insights and reducing the burden on the client.
Hear how instant quotes direct from carriers via APIs can streamline your quoting process and boost client satisfaction
Matt Hicks is the co-founder & CCO of Recorder. Recorder is a modern software provider to commercial insurance brokers in the UK.
The name Recorder was born out our mission to enable brokers to record data once and never re-key it again.
Liam Green is the co-founder and COO of Capsule. Capsule is specialist insurance broker to impactful and high-growth businesses. Capsule is supporting some of the UK’s most innovative and ambitious companies with their insurance needs.
10:20 – 10:40
Fireside chat: How can brokers realise the value of Generative AI?
Sponsored by:
How is the insurance industry already using AI, and what is the scale of the AI opportunity for brokers?
Are fears around AI misplaced?
What is different about Generative AI, and what tools are already available for brokers to use to drive their businesses?
How will the broker of the future use AI and GenAI?
Scott has over seven years of experience within financial services, mostly around insurance.
He began his career in insurance journalism back in 2017 when he started working for Insurance Times, moving from a junior reporter to the online content manager.
Following that, he moved into content and PR, most recently working for Allianz, before making the move back to journalism to join Post as news editor.
With over 25+ years in insurance technology, Peter heads up the Research and Development function at Open GI. Prior to this, Peter was at Transactor spearheading numerous innovations including The Insurer Cloud. Peter has a strong philosophy of fostering a culture of innovation and experimentation, empowering customers to push boundaries and use technology to solve real problems.
10:45 – 11:10
Emerging digital services in claims – how are RSA supporting broker claims?
Sponsored by:
Why does it matter for brokers and customers, and how can the claims process be made more efficient?
Emerging insights and looking ahead to the next 2-5 years
11:15 – 11:30
Growth masterclass from an industry first:
What does it take to launch and grow the first ever insurance company to make the Times 100 ‘fastest growing companies’ in the UK?
11:30 – 12:10
Does ESG need a rebrand for brokers to take it seriously?
- How can brokers stay ahead of emerging risks, and opportunities, in the ESG space, and why is it becoming increasingly important?
- What are the emerging climate change and environmental risks which brokers need to have on their radar?
- How can incorporating a strong social responsibility culture into a brokerage help influence your bottom line?
Jonathan Evans is a seasoned insurance industry professional with over two decades of experience in broking, underwriting and insurtech. As the founder of Sustain Insurance Brokers, he is at the forefront of integrating Environmental, Social, and Governance (ESG) principles into insurance practices. With a strong background in risk management and a keen eye for emerging trends, Jonathan has successfully launched and scaled multiple insurance-related ventures. Jonathan's current focus on sustainable insurance practices positions him as a thought leader in addressing climate change risks and promoting social responsibility within the industry. His diverse experience and entrepreneurial spirit make him uniquely qualified to discuss the evolving landscape of ESG in insurance and its impact on brokers' strategies and their resultant profitability
With 15 years’ experience in the (re)insurance industry, Ying is a global risk leader who drives commercial innovation. She has served in various leadership roles in natural catastrophe risk management and pricing, first with reinsurance broker Willis Re, then Gallagher Re, expanding her horizons to lead climate change and sustainability client solutions in recent years. Ying has a BSc in Environmental Science from Sydney University, Australia, and is a Sustainable Finance graduate of the Cambridge Institute of Sustainability Leadership. She is currently pursuing an MBA at Bayes Business School to explore the integration of sustainability into corporate strategy.
12:15 – 13:30
Lunch
12:30 – 13:00
Cyber insurance for SMEs: Breaking barriers and building trust
Sponsored by:
- Addressing the current low penetration of cyber within the SME market.
- What are the risks faced by SMEs and why is standalone cyber insurance important?
- Exploring the challenges brokers encounter when selling cyber insurance to SMEs.
- How can insurers and brokers help overcome these barriers and drive higher adoption.
Scott has over seven years of experience within financial services, mostly around insurance.
He began his career in insurance journalism back in 2017 when he started working for Insurance Times, moving from a junior reporter to the online content manager.
Following that, he moved into content and PR, most recently working for Allianz, before making the move back to journalism to join Post as news editor.
Chris is the Managing Director for Cyber at Travelers Insurance. Responsible for growing the cyber portfolio and ensuring its place in offering a market leading product supported by first class incident response, and pre loss service proposition. With over 20 years of experience in the insurance industry, Chris has worked with some of the largest specialist carriers in the market. Prior to joining Travelers Chris was a Cyber Product Manager covering UKI, Continental Europe, Latin America and Asia Pacific providing expertise and gaining insight into Cyber Insurance markets worldwide
Arran specialises in cyber liability and data risk and is a part of Kennedys’ breach response team, where she deals with incidents including ransomware and business email compromises. Arran routinely advises insurers and corporate entities across a variety of sectors on all aspects of incident response, including regulatory investigations, data subject obligations and resulting data subject litigation. She is often involved in multi-jurisdictional breaches in conjunction with Kennedys’ worldwide offices. Arran also advises clients from a wide range of industries in relation to data privacy and the application of the legislative and regulatory framework to their operations.
12:45 – 13:15
Beyond the cloak; from tragedy to triumph, living authentically as a TV celebrity
13:45 – 14:15
Demystifying how brokers can drive growth with machine learning
Sponsored by:
How can machine learning drive conversions, enhance broker productivity and improve revenue?
Fighting fraud, passing cleaner business to insurers, making efficient use of data and freeing up expert minds to focus on business growth for brokers
Damian is CEO of MLP, a business specialising delivering operational Machine Learning products to the Insurance Industry.
He has worked in the Insurance Industry for over 18 years both as a Broker, an MGA as well as launching and growing Insurtech businesses.
14:20 – 14:45
Solar Panel Rooftop Fire Risks
Sponsored by:
As solar panel installations increase, so do fire incidents – a six-fold increase according to reports. This session will touch on:
Misconceptions around PV systems being maintenance-free
The importance of professional inspections and adhering to safety standards
Choosing the right maintenance experts
Paul Farmer is the Head of Technical Risk Engineering and Surveys at RiskSTOP.
Paul has 30 years experience in the insurance industry and began his career as a loss adjuster before moving into risk prevention, management and engineering. He has held key roles, such as Global Practice Lead and Senior Technical Risk Engineer at Zurich and was a Senior Consultant Risk Engineer at Tokio Marine.
His expertise in risk management is complemented by a passion for developing soft skills among colleagues, enhancing risk mitigation strategies. Paul is committed to innovation and team development at RiskSTOP, and is widely recognised for his knowledge of emerging issues such as solar panel fires, EV charging and li-ion battery risks.
14:45 – 15:05
Gamification in Insurance: Enhancing Sales Productivity and Engagement
Sponsored by:
- How Gamification can boost low and middle performing Staff Performance
- The importance of clear expectations, transparency and accountability
- Gamification’s impact on Employee Engagement & Retention
- Acrisure USA’s Gamification Success Story
Harry started his career at Arthur J. Gallagher later joining Aplan Insurance as an Insurance Advisor and progressing to New Business Sales Manager at the Poole office. Since then he has been introducing the concept of Gamification to insurance companies across Europe. During his speaking session expect to hear recent data around employee engagement insights and modern strategies for motivating your employees to their full potential.
10:00 – 10:45
The future of personal lines: invite-only
Sponsored by:
This roundtable will discuss the future of personal lines for brokers. Personal lines is changing. The market has been beset by a number of challenges in the post-pandemic world. This roundtable will discuss the challenges and highlight ways in which brokers can succeed.
Topics for discussion include:
- The changing customer: Customer expectations have moved in recent years beyond just price. They want a company they can trust, insurance that is reliable and that they know what they’re getting in return for their money. Are we meeting expectations?
- Technology & service: There are multiple ways to deliver personal lines insurance to brokers through software houses, extranets or human contact. Elsewhere, artificial intelligence and automation are seen as assisting in the service challenge. How are brokers finding their current use of technology? Is there the right blend of human and tech at present, or is more work needed? What are insurers doing behind the scenes with technology to improve broker service?
- Regulation: The regulatory workload on brokers is immense. Consumer Duty and the demand to deliver fair value across all products has created extra work. How are brokers coping? Can insurers do anything to help? And how much of difference will this all make to customers?
- Capacity: Capacity has been in shortage across personal lines. But some major players are stepping in. To what extent are brokers having their personal lines met with reliable and quality capacity? Is there enough capacity to create a compelling level of competition among personal lines products?
11:30 – 12:15
Taking advantage of the accessible underwriter: invite only
Sponsored by:
This roundtable will explore how underwriters who have underwriting authority to make decisions can help brokers in their day-to-day roles.
Topics to be discussed include:
• Can brokers expect best-in-class service? What is stopping this goal from being achieved?
• Why would a broker use an MGA and is this always the best option?
• What is the right balance between technology and human involvement from a service proposition?
• What are brokers’ hopes for the future in terms of having accessible underwriters?
12:15 – 13:45
Lunch
12:45 – 13:15
Beyond the cloak; from tragedy to triumph, living authentically as a TV celebrity
13:30 – 14:15
Placing non-standard risks with confidence: invite only
Sponsored by:
Brokers can find placing and managing non-standard risks tricky. But it need not be this way. Specialist providers can help brokers place the risks and respond quickly to queries. In this roundtable, we’ll explore how brokers can offer their clients the highest quality service, even with the most challenging of non-standard risks.
15:00 – 15:45
Talent and Accessibility – How do brokers strengthen their position as attractive employers: invite only
Sponsored by:
This invite-only roundtable session will help brokers with one of their biggest challenges: attracting and retaining talent.
Among the topics that will be at the top of the agenda will be a focus on employee benefits that appeal to staff of all types regardless of age, gender and ethnicity.
The roundtable discussion aims to cover what ‘good’ looks like in terms of brokers making themselves attractive to potential employees including everything from abuse support, parental leave, menopause support etc.
Topics to be discussed include:
Creating an accessible employee welfare structure.
How much of a difference these actions can make in retaining staff and attracting fresh talent.
What it means to be an ESG-friendly broker and how important this is to attract younger employees.
Attracting elder, part-time, returners and semi-retired employees and what skills gap they might help to fill at a broker.
Apply to speak at Broker Expo 2024
Are you a thought leader or senior executive working within the insurance industry? Share your expertise with 1000+ insurance brokers at Broker Expo.
If you are interested in speaking at the event in October 2024, please contact our Portfolio Director, Georgie Mailer-Wilkin at georgie.mailer-wilkin@infopro-digital.com.